Live sustainably with our eco-friendly range | Free shipping for all orders over $150 

New Ceramics!

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FAQs

* HOW TO WASH PEGS *
Put up to 20 pegs in the clothes washing bag, ie delicate/ lingerie bags. At least 2-3 layers of bags with the zip firmly closed, to prevent from pegs to come out accidentally. Wash WITH the normal dirty clothes together to prevent from pegs making an annoying banging sound on the washing machine walls. Ideally in a warm or hot wash cycle.
 
Result = no more dirt, dust, spider web or bird💩 and sparkling clean pegs again
* Bento Ninja is not responsible for the washing machine damage if pegs come out from the washing bags.
* Alternatively you can soak them in the hot soapy water and stir or scrub the dirt off.
 

How to clean Bento Ninja (all lunchboxes and accessories);

You can simply put them in the top rack of the dishwasher or use non-abrasive sponges and warm water to wash. Please do not scrub the vinyl decal if you have it on. 
Do not use abrasive sponges, scouring sponges or jif.

Shipping; 
Shipping costs are depending on size and weight. Tracked and signature required. Rural surcharge is $4 extra. Please check the box at the cart.

Size Shipping cost
Small items (ie; 1 bag of pegs, or sporks) $5.00
Med weight items (ie; 2-4 bags of pegs) $6.00
Standard weight items (ie; Lunchbox, + pegs)  $8.50
Large items (ie; Sock hangers, water bottles)  $10.00
Extra large items (ie; Round 30 peg sock hangers) $12.50
Over $150  Free


* For P.O Box numbers, Hauraki Gulf Islands (such as Waiheke Island), Stewart Island or Chatham Island addresses, we use standard NZ post plastic satchels, tracking and courier are not included in standard shipping price.
* Currently we do NOT ship outside of New Zealand. 
* For P.O Box addresses would take extra 1-3 days for deliveries due to lack of access to a local post office. 

ESTIMATED DELIVERY;

ZONE TARGET  RURAL
Canterbury  2-3 WORKING DAYS  + 1-2 WORKING DAYS
South Island  2-4 WORKING DAYS  + 1-2 WORKING DAYS
North Island  3-7 WORKING DAYS  + 1-2 WORKING DAYS

* Friday orders can only be shipped on Monday. 

Warranty and repairs;

We offer one year warranty for any manufacturer's defects on Bento Ninja Lunchbox System. Plus we will repair any broken clip parts at your shipping expense for life! No more throw away broken lunchboxes. We can also try repairing bent & misshapen (shouldn't happen from general usage) lunchboxes at your shipping expense.

Our policy lasts for 1year. If 1year have gone by since your purchase, unfortunately we can’t offer you a repair at our shipping expense, however we offer free repair for life where we can at your shipping expense.
To be eligible for a repair, your item must be used under general use and not mistreated.
We do not offer a repair or return, exchange on items other than Bento Ninja Lunchbox System. (Snack&Dip, spork, etc.. are not included) 

You will be responsible for paying for your own shipping costs for a repair after 1year from the purchase of your item. Shipping cost will be charged on your chosen method of payment.

Bank Deposit

Bento Ninja is happy to accept your order by Bank Deposit into the following account;

N Nakai T/A Bento Ninja
38-9019-0125437-00

Please write your order name and order number as reference.

Items will be dispatched once the payment clears.

Thank You for shopping at Bento Ninja :) 

★ Customer Reviews

Let customers speak for us

585 reviews
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Soap Swish
Forever pegs pack
Great product
Strong and easy to use
Well-designed product