Sustainable life with eco friendly products. Free Shipping storewide over $100

FAQs



How to clean Bento Ninja (all lunchboxes and accessories);

You can simply put them in the top rack of the dishwasher or use non-abrasive sponges and warm water to wash. Please do not scrub the vinyl decal if you have it on. 
Do not use abrasive sponges, scouring sponges or jif.


Shipping; 
Shipping is flat rate NZ wide (no rural charge), costs are depending on the size and weight. Tracked and signature required. 

Size Shipping cost
Small items (1 bag of pegs, or sporks) $3.50
Med weight items (2-3 bags of pegs) $5.00
Standard weight items (Lunchbox, + pegs)  $6.50
Large items (Sock hangers, water bottles)  $8.50
Over $100  Free


* For P.O Box numbers, Hauraki Gulf Islands (such as Waiheke Island), Stewart Island or Chatham Island addresses, we use standard NZ post satchels, tracking and courier are not included in standard shipping price.
* Currently we do NOT ship outside of New Zealand. 



ESTIMATED DELIVERY;

ZONE TARGET  RURAL
Canterbury  2-3 WORKING DAYS  + 1-2 WORKING DAYS
South Island  2-4 WORKING DAYS  + 1-2 WORKING DAYS
North Island  4-7 WORKING DAYS  + 1-2 WORKING DAYS


* Friday orders can only be shipped on Monday. 


Warranty and repairs;

We offer one year warranty for any manufacturer's defects on Bento Ninja Lunchbox System. Plus we will repair any broken clip parts at your shipping expense for life! No more throw away broken lunchboxes. We can also try repairing bent & misshapen (shouldn't happen from general usage) lunchboxes at your shipping expense.

Our policy lasts for 1year. If 1year have gone by since your purchase, unfortunately we can’t offer you a repair at our shipping expense, however we offer free repair for life where we can at your shipping expense.
To be eligible for a repair, your item must be used under general use and not mistreated.
We do not offer a repair or return, exchange on items other than Bento Ninja Lunchbox System. (Snack&Dip, spork, decal stickers etc.. are not included) 

You will be responsible for paying for your own shipping costs for a repair after 1year from the purchase of your item. Shipping cost will be charged on your chosen method of payment.

How to remove vinyl stickers;

Warm up the stickers with warm water or hairdryer, then remove stickers. To remove residue, use mineral turpentine on the paper towel to rub it off. 
Do not use abrasive sponges.  



Bank Deposit

Bento Ninja is happy to accept your order by Bank Deposit into the following account;

N Nakai T/A Bento Ninja
38-9019-0125437-00

Please write your order name and order number as reference.

Items will be dispatched once the payment clears.

Thank You for shopping at Bento Ninja :) 


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