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New Ceramics!

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Warranty Policy

Warranty and repairs;

* Lifetime warranty *
We offer a lifetime warranty for any manufacturer's defects on Bento Ninja Lunchbox System and peg range.
We even reimburse the shipping fee back to us for 1 year!

* Lunchbox system* 
We repair any broken clip parts where we can or replace if not reparable, on our shipping expense. After 1 year of the purchase, we can still repair for free, you just have to pay the shipping expense! No more throw away broken lunchboxes. 

*Forever Peg range* (not including peg hanger range) 
We offer a lifetime warranty against rust on our forever pegs stainless steel 316 range. Not for misshapen from any misuse, or accidents. (stood on, lawnmower, driven over etc) 

*Coloured Peg range*
While we do not expect any discolouration on our coloured peg range, they might fade or slight change of colours over the years. We do not cover those discolouration from ageing or mistreatments. 

Lifetime Warranty does not cover damage caused by normal wear and tear (scratches, dents etc), accident (lost /stolen), combat damage (dropped from height, run over/stood on etc), improper care or cleaning, non-standard usage or negligence. Product must be purchased directly or from an authorized Bento Ninja stockists and should be returned to us for evaluation. 

The term Lifetime refers to the lifetime of the product. Unfortunately, this doesn’t mean your lifetime or ours, but rather the lifetime of the components, materials. While we choose the very best materials available to make our products as durable as possible, all materials degrade over time with use and exposure to the elements and a product’s lifetime is a function of how much use it gets and how well it is cared for and not by how old it is. We expect their lifetime to be approx 20years. 

We do not give refunds or accept returns of the products except for manufacturer's defects on the products. Not for change of minds. 

★ Customer Reviews

Let customers speak for us

585 reviews
98%
(576)
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Soap Swish
Forever pegs pack
Great product
Strong and easy to use
Well-designed product