Live sustainably with our eco friendly range | Free shipping for all orders over $150

New Ceramics!

This section doesn’t currently include any content. Add content to this section using the sidebar.

This section doesn’t currently include any content. Add content to this section using the sidebar.

This section doesn’t currently include any content. Add content to this section using the sidebar.

This section doesn’t currently include any content. Add content to this section using the sidebar.

Returns, Refund & Warranty Policy

Returns & Refund; 

We're happy to accept returns for any manufacture's defects within 14 days of your purchase. You may either exchange your item for another of the same value. 

You must contact us within 14 days of your purchase if your item was missing, has major cosmetic damage, or has any defects in unused condition with the proof of photos, and purchase. We request you to send the faulty item back to us for investigation, repair, exchange or a refund. We are unable to refund without the returned item.

We do not give refunds or accept returns of the products except for the manufacturer's defects on the products. We are not obligated to exchange due to change of mind.

Refund can only given by the same method of the original purchase and to the original purchaser. Refund can not be given to a third party. (Ie; gift receivers) And we must let the original purchaser know returns or refund by any reason.  

Warranty and repairs;

* Lifetime warranty *
We offer a lifetime warranty for any manufacturer's defects on Bento Ninja Lunchbox System and peg range.
We even reimburse the shipping fee back to us for 1 year!

* Lunchbox system* 
We repair any broken clip parts where we can or replace if not reparable, on our shipping expense. After 1 year of the purchase, we can still repair for free, you just have to pay the shipping expense! No more throw away broken lunchboxes. 

*Forever Peg range* (not including peg hanger range) 
We offer a lifetime warranty against rust on our forever pegs stainless steel 316 range. Not for misshapen from any misuse, or accidents. (stood on, lawnmower, driven over etc) 

*Coloured Peg range*
While we do not expect any discolouration on our coloured peg range, they might fade or slight change of colours over the years. We do not cover those discolouration from ageing or mistreatments. 

Lifetime Warranty does not cover damage caused by normal wear and tear (scratches, dents etc), accident (lost /stolen), combat damage (dropped from height, run over/stood on etc), improper care or cleaning, non-standard usage or negligence. Product must be purchased directly or from an authorized Bento Ninja stockists and should be returned to us for evaluation. 

The term Lifetime refers to the lifetime of the product. Unfortunately, this doesn’t mean your lifetime or ours, but rather the lifetime of the components, materials. While we choose the very best materials available to make our products as durable as possible, all materials degrade over time with use and exposure to the elements and a product’s lifetime is a function of how much use it gets and how well it is cared for and not by how old it is. We expect their lifetime to be approx 20years. 

We do not give refunds or accept returns of the products except for manufacturer's defects on the products. We are not obligated to exchange due to change of mind.

★ Customer Reviews

Let customers speak for us

1225 reviews
97%
(1193)
3%
(31)
0%
(1)
0%
(0)
0%
(0)
Rust Proof Peg Hanger

Easy to store and easy to use. Very happy with my purchase!

Very steady

I like it. It’s very steady and can hang a lot of washing.

M
Silicone Cup Star and Leaf Set
Miyuki (Auckland, NZ)
Cute

My girls love them.

Keeps water cold

Very surprised that I can fill it up with cold water and the water still be just as cold hours later.

Everything very good. Eco packaging, correct size, prompt delivery and so useful for tea or coffee.
Have recommended it to friends.
Thankyou, Hilary