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New Ceramics!

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Warranty Policy

Warranty and repairs;

* Lifetime warranty *
We offer a lifetime warranty for any manufacturer's defects on Bento Ninja Lunchbox System and peg range.
We even reimburse the shipping fee back to us for 1 year!

* Lunchbox system* 
We repair any broken clip parts where we can or replace if not reparable, on our shipping expense. After 1 year of the purchase, we can still repair for free, you just have to pay the shipping expense! No more throw away broken lunchboxes. 

*Forever Peg range* (not including peg hanger range) 
We offer a lifetime warranty against rust on our forever pegs stainless steel 316 range. Not for misshapen from any misuse, or accidents. (stood on, lawnmower, driven over etc) 

*Coloured Peg range*
While we do not expect any discolouration on our coloured peg range, they might fade or slight change of colours over the years. We do not cover those discolouration from ageing or mistreatments. 

Lifetime Warranty does not cover damage caused by normal wear and tear (scratches, dents etc), accident (lost /stolen), combat damage (dropped from height, run over/stood on etc), improper care or cleaning, non-standard usage or negligence. Product must be purchased directly or from an authorized Bento Ninja stockists and should be returned to us for evaluation. 

The term Lifetime refers to the lifetime of the product. Unfortunately, this doesn’t mean your lifetime or ours, but rather the lifetime of the components, materials. While we choose the very best materials available to make our products as durable as possible, all materials degrade over time with use and exposure to the elements and a product’s lifetime is a function of how much use it gets and how well it is cared for and not by how old it is. We expect their lifetime to be approx 20years. 

We do not give refunds or accept returns of the products except for manufacturer's defects on the products. Not for change of minds. 

★ Customer Reviews

Let customers speak for us

812 reviews
98%
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Ninja pack

Very happy with this lunch box. I noticed it's a bit different then the other one I have from Bento Ninja. I bought one about 3 years ago and the quality is great. This is the main reason I have purchased a second one now my other child goes to primary. This ultimate pack is super handy for school lunches. I know it will last which is the main reason for going back to this brand. Great!

Beautiful chopsticks

Bought these as a birthday present, very pretty. A great zero waste option and they arrived speedily

Ultimate Ninja Set = The Best!

The best has everything you need!

Well designed product

Love the dish rack, has great capacity and is clearly well made. Happy to have found a product that has fulfilled my sustainability and functionality needs. Highly recommend.

Forever pegs

Very pleased with product and how quickly they were supplied
Thank you