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New Ceramics!

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Returns, Refund & Warranty Policy

Returns & Refund; 

We're happy to accept returns for any manufacture's defects within 14 days of your purchase. You may either exchange your item for another of the same value. 

You must contact us within 14 days of your purchase if your item was missing, has major cosmetic damage, or has any defects in unused condition with the proof of photos, and purchase. We request you to send the faulty item back to us for investigation, repair, exchange or a refund. We are unable to refund without the returned item.

We do not give refunds or accept returns of the products except for the manufacturer's defects on the products. We are not obligated to exchange due to change of mind.

Refund can only given by the same method of the original purchase and to the original purchaser. Refund can not be given to a third party. (Ie; gift receivers) And we must let the original purchaser know returns or refund by any reason.  

Warranty and repairs;

* Lifetime warranty *
We offer a lifetime warranty for any manufacturer's defects on Bento Ninja Lunchbox System and peg range.
We even reimburse the shipping fee back to us for 1 year!

* Lunchbox system* 
We repair any broken clip parts where we can or replace if not reparable, on our shipping expense. After 1 year of the purchase, we can still repair for free, you just have to pay the shipping expense! No more throw away broken lunchboxes. 

*Forever Peg range* (not including peg hanger range) 
We offer a lifetime warranty against rust on our forever pegs stainless steel 316 range. Not for misshapen from any misuse, or accidents. (stood on, lawnmower, driven over etc) 

*Coloured Peg range*
While we do not expect any discolouration on our coloured peg range, they might fade or slight change of colours over the years. We do not cover those discolouration from ageing or mistreatments. 

Lifetime Warranty does not cover damage caused by normal wear and tear (scratches, dents etc), accident (lost /stolen), combat damage (dropped from height, run over/stood on etc), improper care or cleaning, non-standard usage or negligence. Product must be purchased directly or from an authorized Bento Ninja stockists and should be returned to us for evaluation. 

The term Lifetime refers to the lifetime of the product. Unfortunately, this doesn’t mean your lifetime or ours, but rather the lifetime of the components, materials. While we choose the very best materials available to make our products as durable as possible, all materials degrade over time with use and exposure to the elements and a product’s lifetime is a function of how much use it gets and how well it is cared for and not by how old it is. We expect their lifetime to be approx 20years. 

We do not give refunds or accept returns of the products except for manufacturer's defects on the products. We are not obligated to exchange due to change of mind.

★ Customer Reviews

Let customers speak for us

1098 reviews
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Stainless Steel Round Container
Melissa Crockett (Auckland, NZ)
Great addition to our collection

We’ve got a fair few Bento Ninja products now and I thought I’d try these while I wait for the much loved silicon lid ones to come back in stock. They’ve arrived during the holidays so I haven’t had a chance to send them to school yet, and I think I may keep them for me as they do seem a little tight for my 6yr old to easily seperate. But they sure don’t look like seconds. Excellent value for money!

M
Spare Lids for double insulated water bottles
Melissa Crockett (Auckland, NZ)
So helpful

We have a pretty tough little guy who takes his bottle to school and we’ve had a couple of lid breakages. So great being able to replace it for a reasonable price!

Love....wanted this for ages

So glad to have this, know it will last the distance. Very well made.

Excellent service and product

I needed these in a hurry for a trade stall (not your conventional use) and got them within a day or two. Lots of communication which was great.

Fantastic product

Terrific for drying biltong and smoked fish.
Probably heaps of others thing we will find we can use it for.
Brilliant product and impressed with the prompt delivery.